Privacy Policy
TC DESIGN SOLUTIONS PLT ("we", "our", "us") operates the website www.hedgehaute.com (the "Site"). We are committed to protecting the privacy of our visitors and customers. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site and purchase products or services.
Please read this policy carefully. By using the Site, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We may collect information about you in a variety of ways. The information we may collect on the Site includes:
- Personal Data: Personally identifiable information, such as your name, shipping address, billing address, email address, and telephone number, that you voluntarily give to us when you register with the Site, place an order, subscribe to newsletters, or contact us.
- Derivative Data (Log Data): Information our servers automatically collect when you access the Site, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the Site.
- Financial Data: We do not collect or store full payment card details. All payment data is processed securely by our payment processors (e.g., Shopify Payments, PayPal). We may collect data related to your payment method (e.g., last four digits of card, billing address) necessary for order processing and fraud prevention.
- Order Information: Details about the products you purchase, order history, and related transaction details.
- Mobile Device Data: Device information such as your mobile device ID, model, and manufacturer, if you access the Site from a mobile device.
- Data From Cookies and Similar Technologies: We use cookies and similar tracking technologies (like web beacons and pixels) to track activity on our Site and hold certain information. See Section 3 below for more details.
2. How We Use Your Information
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:
- Process your orders and manage your account.
- Deliver the products and services that you have requested.
- Send you order confirmations, shipping updates, and other transactional emails.
- Respond to your customer service requests and support needs.
- Send you newsletters, promotions, and marketing communications (where you have consented to receive them). You can opt-out at any time.
- Monitor and analyze usage and trends to improve your experience with the Site.
- Detect, prevent, and address technical issues and potential fraud.
- Comply with legal obligations.
3. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to help customize the Site and improve your experience.
- What are Cookies: Cookies are small files stored on your device (computer or mobile device).
- How We Use Cookies: We use cookies for essential website functionality (like keeping items in your cart), performance analysis (understanding how users interact with the site), functional purposes (remembering your preferences), and potentially for marketing/advertising.
- Your Choices: Most browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Site.
- Shopify Cookies: As our store is powered by Shopify, Shopify uses cookies necessary for the platform to function correctly. For more information about the cookies Shopify uses, please see Shopify's Cookie Policy
4. Disclosure of Your Information
We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
- By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, investigate or remedy potential violations of our policies, or protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
- Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing (e.g., Shopify Payments, PayPal), order fulfillment, shipping carriers (e.g., J&T, PosLaju, etc.), data analysis, email delivery, hosting services, customer service, and marketing assistance. These third parties are obligated to protect your information.
- Our Platform Provider (Shopify): Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases, and the general Shopify application. They store your data on a secure server behind a firewall. For more insight, you may also want to read Shopify’s Terms of Service or Privacy Statement.
We do not sell your Personal Information.
5. Security of Your Information
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.
6. Data Retention
We will retain your Personal Information only for as long as is necessary for the purposes set out in this Privacy Policy, including for the purposes of satisfying any legal, accounting, or reporting requirements. When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
7. Your Data Protection Rights
Depending on your location, you may have the following rights regarding your personal information:
- The right to access – You have the right to request copies of your personal data.
- The right to rectification – You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions (especially regarding direct marketing).
- The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you would like to exercise any of these rights, please contact us at the email address below.
8. Policy for Children
We do not knowingly solicit information from or market to children under the age of 13. If you become aware of any data we have collected from children under age 13, please contact us using the contact information provided below.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Your continued use of the Site after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us:
By email: hedgehaute@gmail.com